Discover more in our FAQ
Can I cancel my order or change my address?
Can I cancel my order or change my address?
We understand sometimes you can change your mind on an item. If you need to cancel your order please Contact Us. You can only do tis within 2 hours of purchasing, after this it will already be in processing and cannot be cancelled. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfilment process. If the item has shipped, we cannot change the shipping address.
My product arrived and it is different to the pictures?
My product arrived and it is different to the pictures?
1. We have warehouses all over the world that ship our products. We ship them based on availability, therefore you might get a slight variation of the product.
2. Our technology is also always being updated and some of our marketing material reflects old stock or variations of the product.
3. As we change our product ranges and technology, our reviews remain. So you might still see reviews from our previous versions, but we guarantee the product has been updated for improvement.
The product will have all the same functionality and benefits, but the design might just have changed.
Are there any potential side effects or long-term effects to red light exposure?
Are there any potential side effects or long-term effects to red light exposure?
Red light therapy is widely recognised for its safety and therapeutic benefits when used appropriately. The technology is designed to deliver low-level pulses of light to the skin without emitting harmful UV rays, making it non-invasive and gentle. Short-term side effects are rare and may include a temporary increase in redness or mild irritation in the treated area, especially for those with sensitive skin.
Long-term side effects of red light therapy are extremely rare, provided the device is used according to the manufacturer's instructions. The therapy is FDA-approved for treating conditions like acne, muscle pain, and wounds, indicating its safety and efficacy. However, as with any skincare treatment, it's important to use the device as directed and consult with a healthcare professional if you have any concerns about its use, particularly if you have pre-existing health conditions or are pregnant.
To ensure the best results and minimize any risks, always follow the specific guidelines provided with your red light therapy device, including recommended duration and frequency of use. If you experience any adverse effects, discontinue use immediately and consult a healthcare provider.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay + Afterpay
How can I get in contact?
How can I get in contact?
If you have any questions, please get in touch ASAP.
lumenskins@outlook.com
Shipping Questions
What is your shipping policy?
What is your shipping policy?
We offer shipping over $30 across Australia with standard shipping available. Shipping times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3-14 business days. Some of your packages might arrive at different times as they come from different warehouses and from overseas. We strive to process orders within 24-48 hours of receipt. For more details, please visit our Shipping Policy page.
Why did I only receive some of my products?
Why did I only receive some of my products?
Our products are stored and shipped in multiple locations around the world. The reason for this is so that we can offer the most cost effective and reliable products for our customers. Because of this, your products may be shipped separately and some may be delayed more than others.
What are the shipping costs?
What are the shipping costs?
Australia & New Zealand
Spend over $30 and Receive Free Standard Secured Shipping takes 2-12 Business Days for delivery.
USA & Canada
$20 Standard Secured Shipping takes 2-12 Business Days for delivery.
U.K & EUROPE
$20 Standard Secured Shipping takes 2-12 Business Days for delivery.
** Some product might shipped out separately and arrive on difference time because we have warehouse from difference location.
If Free Shipping is Advertised the shipping rates above become $0 at checkout.
Will I receive tracking?
Will I receive tracking?
You will receive an email once your order has been processed and then one when it has been shipped.
You will be provided with tracking links to track your package.
Where's my order?
Where's my order?
You should receive an email when the order is processed and shipped to you with tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.
How long does shipping usually take?
How long does shipping usually take?
The estimated shipping time for our products is usually only 2-12 business days, it does vary depending on the location. As we are often sold out, we will send the products from our closet warehouse which may be overseas.
Furthermore, our primary source of shipping is ePacket and Australia Post for domestic orders, both of which are fast and insured.
Due to high demand, order processing can take up to 24 hours and estimated delivery times are subject to change.
You will be informed via email when your order is confirmed and shipped out with tracking information.
I received my product and it has no branding and / or how to use brochure?
I received my product and it has no branding and / or how to use brochure?
We aim at making all our products as cost effective as possible so that you can save on product costs.
We are upwards of 50% more cost effective than our competitors. We aim to provide the best quality products at the most affordable prices so that everyone has access to them. Therefore some of our products come in environmentally friendly boxes without labels.
We also don’t include instruction booklets with most of our products. If you didn’t receive your PDF version post purchase, please reach out to us below and we will send through the PDF ASAP. We also include all our how to use instructions on each of our product pages.
At healsi we aim to be as tox free and environmentally friendly as possible without compromising our products.
Returns Questions
What is your return and exchange policy?
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with an item, you can return it within 10 days of receipt for a full refund or exchange. Items must be returned unused in their original condition and packaging without any damage or tags removed. The returns cost will be covered by you, postage is within Australia. For detailed information on how to process a return or exchange, please visit our Returns & Exchanges page.
Please note, items on sale cannot receive a refund, a store credit will be offered.
We cannot return used beauty products, this includes face masks, Red Light panels, facial cleaners or anything that has come into skin contact. This is for the safety of both our staff memebers and future customers. If we find product to be used, you will not receive a refund and will need to cover postage costs to return the product to yourself.
How do I create a return?
How do I create a return?
If you want to process a return, please email our team below and be sure to include your Order Number along with the reason for your return.
lumenskins@outlook.com
