Shipping policy
Sustainable Shipping
We ship products directly from the manufacture to you. This approach significantly reduces carbon emissions and costs, allowing us to offer free shipping. By choosing this method, we are able to offer you the best price and cut carbon emissions by at least 50% 🌱.
Import Fees
Please note that import fees may be charged upon delivery ( Europe VAT ), depending on your location. These fees are not covered by Lumenskins, and we will not refund these amounts.
Delivery Times
Due to our direct shipping model, the average delivery time is 2-12 business days.
COVID-19 Notice: Delivery times may be longer due to measures against the COVID-19 virus. There may be unexpected delays beyond our control, but we are committed to delivering your order as quickly as possible. We apologize for any inconvenience this may cause.
Free Shipping
We offer free shipping under the following conditions.
Shipping to United States & Canada: Free shipping on all orders.
Shipping to Australia & New Zealand: Free shipping on all orders.
Shipping to the United Kingdom: Free shipping on all orders
Questions About Your Order?
If you have questions about your order, please check our FAQs or email us at lumenskins@outlook.com
Tracking Your Order
After placing an order, you will receive a tracking code within a few days. This code becomes active approximately 3-5 business days after issuance, as it processes through multiple systems. Use this code to track your delivery updates or reach out to us directly.
